Payment terms and conditions

  • In accordance with IR35, SEND Supported is responsible for payment of our own tax, National Insurance, VAT and PAYE.
  • Payment method: BANK TRANSFER
  • Payment in full is due upon receipt of invoice, which will normally be at the start of work.
  • Payment terms: 14 days from date of invoice
  • Late payments may be pursued through the small claims court.

Responsibilities of SEND Supported

  • On request, consultants will provide evidence of Enhanced DBS Certificate with photo ID.
  • Session dates will be agreed between SEND Supported and the purchaser.
  • Hours lost from cancelled visits, owing to SEND Supported illness or other unavoidable SEND Supported circumstance, will be rescheduled at no extra cost.
  • Any alterations to the agreement can only be made with the agreement of both parties, who will be obliged to act reasonably.
  • Any agreed written reports will be provided electronically within 10 working days of finishing work with the pupil (15 working days for Dyslexia Diagnostic Reports).
  • SEND Supported will endeavour to respond to any complaints raised verbally or in writing to the purchaser’s satisfaction.
  • SEND Supported will be under no obligation to reschedule visits cancelled due to whole school closures.

Responsibilities of the purchaser

  • To identify a named point of contact for consultation, liaison and planning of SEND Supported’s work.
  • To inform SEND Supported at least 24 hours in advance if a planned visit needs to be rearranged.
  • Any agreed sessions cancelled by the purchaser, and where an alternative date cannot be arranged, will be charged.
  • To provide access to relevant records, reports and data, with appropriate consent.
  • To release key staff to consult with SEND Supported, as appropriate.
  • To ensure appropriate access to students for the purpose of observation and individual work.
  • To provide a suitable, quiet space for direct work with students and meetings with parents/carers.
  • To be responsible for arranging appointments and promoting student attendance through liaising with parents/carers as required.
  • Any alterations to the agreement can only be made with the agreement of both parties, who will be obliged to act reasonably.
  • Consultant hours need to be used in full, before the end of the purchase period and will not be carried over.
  • Consultant hours will include an allocation of time from the School Partnership Agreement each term towards report writing commitments, equating to roughly 20%.


Code of Conduct

  • SEND Supported complies with guidance from Warwickshire Safeguarding Children.
  • During visits, SEND Supported will comply with the safeguarding; health and safety; SEND; and whistleblowing policies in place.
  • Copies of professional insurance are available on request.

Privacy and Data Protection


To be reviewed by April 2023