Standard Terms and Conditions

1.Payment terms and conditions

1.1   In accordance with IR35, SEND Supported is responsible for payment of our own tax, National Insurance, VAT and PAYE.
1.2   Payment method: BANK TRANSFER
1.3   Payment in full is due upon receipt of invoice, which will normally be at the start of work.
1.4   Payment terms: 14 days from date of invoice
1.5   Late payments may be pursued through the small claims court.

2. Responsibilities of SEND Supported

2.1   On request, consultants will provide evidence of Enhanced DBS Certificate with photo ID.
2.2   Session dates will be agreed between SEND Supported and the purchaser.
2.3   Hours lost from cancelled visits, owing to SEND Supported illness or other unavoidable SEND Supported circumstance, will be rescheduled at no extra cost.
2.4   Any alterations to the agreement can only be made with the agreement of both parties, who will be obliged to act reasonably.
2.5   Any agreed written reports will be provided electronically within 10 working days of finishing work with the pupil.
2.6   SEND Supported will endeavour to respond to any complaints raised verbally or in writing to the purchaser’s satisfaction.
2.7   SEND Supported will be under no obligation to reschedule visits cancelled due to whole school closures.

3. Responsibilities of the purchaser

3.1   To identify a named point of contact for consultation, liaison and planning of SEND Supported’s work.
3.2   To inform SEND Supported at least 24 hours in advance if a planned visit needs to be rearranged.
3.3   Any agreed sessions cancelled by the purchaser, and where an alternative date cannot be arranged, will be charged.
3.4   To provide access to relevant records, reports and data, with appropriate consent.
3.5   To release key staff to consult with SEND Supported, as appropriate.
3.6   To ensure appropriate access to students for the purpose of observation and individual work.
3.7   To provide a suitable, quiet space for direct work with students and meetings with parents/carers.
3.8   To be responsible for arranging appointments and promoting student attendance through liaising with parents/carers as required.
3.9   To share written reports with parents/ carers.
3.10   Any alterations to the agreement can only be made with the agreement of both parties, who will be obliged to act reasonably.
3.11   Consultant hours need to be used in full, before the end of the purchase period and will not be carried over.
3.12   Consultant hours will include an allocation of time from the School Partnership Agreement each term towards report writing commitments, equating to roughly 20%.

4. Consent

4.1   It is the responsibility of the purchaser to obtain informed, signed consent from the person with parental responsibility using the SEND Supported Privacy Notice and Consent Letter. SEND Supported will not start work unless signed consent has been received.

5. Code of Conduct

5.1   SEND Supported complies with guidance from Warwickshire Safeguarding Children.
5.2   During visits, SEND Supported will comply with the safeguarding; health and safety; SEND; and whistleblowing policies in place.
5.3   Copies of professional insurance are available on request.

6. Privacy and Data Protection

6.1   SEND Supported adheres to current GDPR regulations regarding handling and storing data. View the SEND Supported Data Protection Policy.